In today’s fast-evolving business landscape, leaders must not only foster human-centered cultures but also master effective communication that drives change. At the Build A Future Team HR Conference in Bali 2024, Zane Zumbahlen, former Chief Human Resources Officer of Cancer Treatment Centers of America, and Nadiah Tan Abdullah, Chief Human Capital Officer of Malaysia Airports Holding Berhad, shared critical insights on leadership and communication. Together, they will emphasise the need for leaders to embrace empathy, vulnerability, and strategic internal communication to create workplaces that thrive during transformation. Their keynotes will offer actionable strategies to help organisations and leaders integrate human connection and effective communication to achieve long-term success.
Zane Zumbahlen will share his valuable knowledge from his tenure as Chief Human Resources Officer of Cancer Treatment Centers of America about how gratitude, generosity, and vulnerability can transform leadership and create meaningful workplace cultures. Having experience in healthcare where the human side of leadership is paramount, Zane will discuss how leaders can use these qualities to foster environment where employees feel valued and inspired.
Having a decade of experience in healthcare leadership, Zane will begin his keynote with the power of gratitude whereby he will highlight how small, consistent acts of appreciation can have a drastic impact on morale and engagement. Leaders who foster a culture of gratitude creates an environment where employees feel acknowledged and empowered. By regular individual recognition and team contributions, leaders can improve retention and loyalty as well as drive higher performance and productivity.
Then, he will continue to share his insights on generosity in leadership. Through his experience and real-world example, he will emphasise that sharing knowledge, providing opportunities for growth, and offering support without expecting anything in return will foster a culture of abundance. Leaders who invest in their employees with generosity will empower employees to give their best. It builds strong teams, improves relationships, and encourages innovation, making it a cornerstone of successful leadership.
The heart of Zane‘s keynote will highlight on vulnerability—a quality often misunderstood in traditional leadership. He will argue that the true strength of leadership lies in being open about limitations and uncertainties. Vulnerability fosters deeper connections between leaders and their teams, creating trust and authenticity. Zane’s stories from healthcare leadership demonstrated how leading with vulnerability fosters a supportive work environment, where innovation and creativity flourish in times of difficulty.
Zane’s keynote will equip leaders with practical strategies to integrate gratitude, generosity, and vulnerability into their leadership through daily gratitude practices, generosity as mentorship, and being vulnerable by openly sharing challenges with the to create safe and open discussions among employees. His insight will empower leaders to be more authentic, build stronger relationships, and create a workplace culture that inspires trust, collaboration, and long-term success.
As embracing gratitude, generosity and vulnerability are essential to create long-term success in workplace, Nadiah Tan Abdullah’s keynote will highlight the critical role of internal communication in navigating organisational transformation. With 30 years of experience in human resources and change management, she will share her expertise on leveraging effective communication as a bridge between organisational vision and employee engagement in her keynote titled “Unleashing Transformation: How Internal Communication Drives Change.”
Nadiah will offer attendees a strategic perspective on vital role of communication’s in aligning people with organisational objectives, particularly during times of change. Effective internal communication fosters teamwork and collaboration, builds transparency, and strengthens organisational culture. According to Nadiah, leaders who prioritise clear, consistent communication can address gaps that often leave employees feeling disengaged or disconnected.
Clear communication channels also build trust, making employees more likely to feel involved and valued, which boosts productivity. Nadiah will highlight the importance of regularly updating and involving team members in open discussions, creating an environment where they feel both informed and valued. Leaders who address these communication gaps foster a culture where employees are more engaged and ready to support change.
To support modern leadership practices, Nadiah will share the importance of digital tools that can be used in modern leadership practices. Platforms such as Microsoft Teams, Slack, and mobile apps have become vital in enabling real-time collaboration and interaction. Nadiah will explore the potential of these tools to not only keep employees informed but also to encourage collaboration and innovation during transformation efforts.
She will share how digital platforms, when used effectively, allow leaders to gather feedback, address concerns in real-time, and adapt strategies based on employee sentiment. Her examples from Malaysia Airports Holding Berhad showcased how embracing these tools has fostered a culture of continuous improvement, allowing leaders to maintain connection and cohesion even during times of significant change.
The keynote offers an innovative viewpoint on how internal communication drives change in organisation. By implementing robust communication frameworks, organisations can build strong cultures of adaptability and commitment, ensuring alignment with business objectives in times of transformation. Through her keynote, HR professionals, senior executive, and leaders will gain insights of real-world examples of shaping effective communication strategies.
Zane and Nadiah’s key sharing provide leaders a powerful framework to create adaptable and supportive workplace. Zane and Nadiah’s keynotes at the Build A Future Team HR Conference 2024 provide a roadmap for navigate this dual leadership qualification. By combining strategic communication and human-centered leadership into their practices, leaders can address concerns, clarify expectations, and reinforce the organisational vision.
Key Takeaways for Business Leaders:
Transparent Communication: Maintaining open channels where leaders share updates on changes, reinforcing transparency and clarity.
Celebrating Wins and Acknowledging Contributions: Incorporating daily gratitude practices, from thank you notes to team shoutouts, to recognise employees’ hard work.
Generosity in Mentorship and Growth Opportunities: Providing resources and guidance to help team members develop professionally, fostering a supportive work environment.
Vulnerability in Leadership: Demonstrating openness in sharing challenges and encouraging employees to speak openly, creating a culture of trust and authenticity.
The keynotes shared by Zane Zumbahlen and Nadiah Tan Abdullah in the Build A Future Team HR Conference will offer a compelling call to action for leaders ready to embrace the transformative power of human-centered leadership and strategic communication in organisations. By implementing qualities like gratitude, generosity, vulnerability, and clear communication frameworks, leaders can create workplace environments that not only adapt to change but thrive within it. This approach not only strengthens team dynamics but also builds resilience, helping organisations navigate complex challenges while prioritising the well-being of their people.
In times of change, a workplace culture rooted in genuine human connection and strategic communication becomes a powerful asset. Leaders who build strong internal communication practices, model vulnerability, and recognise the contributions of their team members are better equipped to navigate the complexities of the modern workplace. The collective insights from these keynotes offer actionable strategies that can benefit leaders at every level. For those who feel inspired to continue this journey, we invite you to join our Community Group, a dedicated space for ongoing discussions, updates on the latest industry topics, programs, and professional activities. Be part of a growing network of HR leaders across Southeast Asia and enrich your leadership journey with insights from others.
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